Questions & Answers
Good to know before you call
Straight answers about how we work, what we cover, and how to stay safe until we arrive.
Do you offer same-day service?
Yes. Same-day service is what we're known for. Many residential repairs and emergency diagnostics can be handled the same day you call. Reach out and we'll tell you what's possible for your situation.
What areas do you serve?
We serve Charlotte, NC and the surrounding communities — including Mint Hill, Matthews, Midland, Concord, Harrisburg, Pineville, and Indian Trail.
Are you licensed and insured?
Yes. Tarheel Specialty Electric is licensed and insured. Every job is completed to code by a qualified team with over 30 years of experience.
Do you guarantee your work?
Yes. Every job is backed by a 1-year workmanship warranty. If something we installed or repaired isn't right, we'll come back and make it right.
Do you handle commercial and industrial work?
Yes. Alongside residential repair, we provide commercial and industrial maintenance and inspections, and we can set up maintenance plans to keep your facility running and up to code.
How much does a service call cost?
Pricing depends on the work. We give you a free quote and an upfront, flat price before any work begins, so you always know what you're paying for — no upselling, ever.
Do you charge for estimates?
We provide free quotes on the work you need. You'll approve the price before we start.
Is there a fee for emergency diagnostics?
Yes. Emergency and after-hours diagnostics carry a flat $200 diagnostic and service-call fee, which covers coming out, making things safe, and finding the root cause. Non-emergency work is quoted free up front.
What payment methods do you accept?
We accept all major credit and debit cards.
What kinds of electrical problems do you fix?
Flickering or dead lights, tripping breakers, dead outlets, buzzing or hot panels, outages, panel upgrades, rewiring, lighting and fixture installs, EV chargers, and safety inspections — for homes and businesses.
Is it safe to keep using power during an electrical problem?
If you smell burning, see sparks, or feel heat at an outlet or panel, stop using that circuit and keep clear. If it's safe to reach your panel, switching off the affected breaker can help. Then call us and we'll make it safe and find the cause.
Do you install EV chargers and upgrade panels?
Yes. We install home EV chargers and handle panel upgrades and rewiring for remodels, additions, and older electrical systems — sized correctly and done to code.
Do you install standby generators?
Yes. We install whole-home and commercial standby generators, including the automatic transfer switch so your power switches over safely during an outage. We size the unit to what you need to keep running and quote the job up front. We handle installation; for generator repair, give us a call.
How do I book?
Call or text Vic at (704) 639-3088. Same-day service in most cases, and 24/7 for emergencies.